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Privacy Policy

DaDesktop takes the privacy of anyone who uses our services very seriously. This policy outlines how we gather and use your personal information, along with the safeguards we have in place to protect your personal details.

We only collect and use personal data as far as is necessary to deliver our services to you, or for the legitimate purposes described in this privacy policy. It is important to note that there are significant differences in how data is collected and stored, depending on which hosting service you select.

NobleProg hosted public server

This server is hosted within a NobleProg data centre (inside the EU and compliant with GDPR). It is a shared server used by NobleProg clients and can be accessed by NobleProg.

If you choose a server located outside the EU, local law may apply. Customer data for clients based in the UK is retained within the UK.

NobleProg hosted private server

This is hosted within a NobleProg data centre (inside the EU). It is a dedicated server for a single organisation, and no other organisation will use the hardware.

If you choose a server located outside the EU, local law may apply.

On premise server

The server will be located on the organisation's own premises. The software is installed directly on the server, and all data remains under that organisation's complete control.

Data categories

These are the categories of data we collect:

User account / personal data

Shared server

Private server

On-premise server
  • To access DaDesktop, you need to register for an account.
  • If you choose to register for an account, you will provide us with some personal data, including your name, email address, username, and password.
  • We collect this data because it is necessary to give you access to our services and to maintain the security of our services.
  • We may use your data to communicate with you regarding your account.
  • We retain account data for as long as your account is active.
  • You can cancel your account at any time, and if you do, we will remove your account data.
  • The client can choose between managing users themselves or requesting that NobleProg manage the users.
  • The server can be encrypted to prevent NobleProg from having any access.
  • No data is collected or stored.
  • NobleProg has no access.

Training Room Data (including cloud desktop activity and chat function)

Shared server

Private server

On-premise server
  • All activity within the Training Room may be monitored by the course instructor, training management, and our technical support.
  • We provide this monitoring so that we can allocate appropriate data resources, you can get help with problems, the instructor and management can monitor course progress, and so we can ensure compliance with our Terms of Service.
  • The terms of use prohibit users from conducting any personal activities, such as using social media, financial transactions, or personal web searches.
  • The data is deleted after the course has been confirmed as 'finished'.
  • All data collected and stored is managed by the client.
  • NobleProg has no access.

Video / Audio Data

Shared server

Private server

On-premise server
  • DaDesktop can have an integrated audio/video feature.
  • This feature is provided through the NobleProg infrastructure (rather than external software).
  • Course Desktops (Fresh-start, Trainer and Participants) may be recorded for troubleshooting purposes. No audio data is recorded. These recordings are deleted 14 days after the course is complete. Only NobleProg administrators with SuperAdmin privileges have access to these recordings.
  • All data collected and stored is managed by the client.
  • Course Desktops and Recordings may (if required) be recorded for trouble shooting and other purposes (see Shared Server). These recordings are the responsibility of the client, and because of the auto delete process, they are automatically removed after 14 days.
  • No data is collected or stored.
  • NobleProg has no access.

Record Feature

Shared server

Private server

On-premise server
  • Clients have the choice to record the course desktop.
  • If the recording option is utilised, NobleProg stores the recording and it can be monitored. The account holder can determine when it is deleted.
  • If the account is cancelled, all applicable recordings are deleted.
  • Clients have the choice to record the course desktop.
  • All data collected or stored is managed by the client.
  • NobleProg has no access.

Technical Support

If you contact us for technical support, you have to provide some personal data which may include your name, your employer, email address, phone number, time zone, and reason for requiring support. We use the support data to help solve your problem and to better understand the types of problems our users have. All technical support is provided within NobleProg.

Contact Us

You can exercise any of your rights in relation to your personal data via written notice to us at contact us.

Changes to this policy

We may update this policy from time to time by publishing a new version on our website. You should check this page occasionally to ensure you are happy with any changes to this policy and identify clearly any significant changes.

Please refer to Terms of use Dadesktop Public Cloud