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Privacy Policy

DaDesktop is committed to safeguarding the privacy of our service users. This policy outlines the methods by which we collect and process personal data, as well as the safeguards implemented to protect your personal information.

We gather and utilize personal data strictly to the extent required to deliver our services or for the legitimate purposes detailed within this policy. Please note that data collection and storage practices vary significantly depending on the chosen hosting environment.

NobleProg hosted public server

This option is hosted within a NobleProg data center located in the EU, ensuring GDPR compliance. It operates as a shared server environment for NobleProg clients, with NobleProg retaining access capabilities.

If you select a server located outside the EU, local laws may apply. Data for UK-based customers is retained within the UK.

NobleProg hosted private server

This is hosted within a NobleProg data center (within the EU). It serves as a dedicated server for a single organization, ensuring that no other organization utilizes the hardware.

If you select a server located outside the EU, local laws may apply.

On premise server

The server is situated on the organization’s own premises. Once the software is installed, all data remains under the organization’s sole control. 

Data categories

The following are the types of data we collect:

User account / personal data

Shared server

Private server

On-premise server
  • Accessing DaDesktop requires the registration of an account.
  • Upon registration, you will provide specific personal data, such as your name, email address, username, and password.
  • We collect this information because it is essential for granting service access and maintaining security.
  • Your data may be used to communicate with you regarding your account status.
  • Account data is retained for the duration of the account's active status.
  • You may cancel your account at any time, which results in the deletion of your account data.

 
  • Clients can choose to manage users themselves or request that NobleProg handle user management.
  • The server can be encrypted to prevent NobleProg from having any access.
  • No data is collected or stored.
  • NobleProg has no access.

 

Training Room Data (including cloud desktop activity and chat function)

Shared server

Private server

On-premise server
  • Activity within the Training Room may be observed by the course instructor, training management, and technical support.
  • We implement this monitoring to allocate appropriate data resources, assist with issues, allow instructors and management to track progress, and ensure adherence to our Terms of Service.
  • The terms of use restrict users from engaging in personal activities, such as social media usage, financial transactions, or personal web searches.
  • Data is deleted once the course is confirmed as ‘finished’.

 
  • All data collected and stored is managed by the client.

 
  • NobleProg has no access.

 

Video / Audio Data

Shared server

Private server

On-premise server
  • DaDesktop may include an integrated audio/video feature.
  • This feature is delivered through the NobleProg infrastructure rather than external software.
  • Course Desktops (Fresh-start, Trainer, and Participants) can be recorded for troubleshooting. No audio data is captured. These recordings are deleted 14 days after course completion. Only NobleProg administrators with SuperAdmin privileges  have access to these recordings.
  • All data collected and stored is managed by the client.
  • Course Desktops and Recordings may (if required) be recorded for troubleshooting and other purposes (see Shared Server). These recordings are the responsibility of the client, and due to the auto-delete process, they are automatically removed after 14 days.
  • No data is collected or stored.
  • NobleProg has no access.

 

Record Feature

Shared server

Private server

On-premise server
  • Clients can opt to record the course desktop.
  • If the recording option is utilized, NobleProg stores the recording, which can be monitored. The account holder determines when it is deleted.
  • If the account is cancelled, all applicable recordings are deleted.

 
  • Clients can opt to record the course desktop.
  • All data collected or stored is managed by the client.
  • NobleProg has no access.

Technical Support

When you contact us for technical support, you must provide certain personal data, which may include your name, employer, email address, phone number, time zone, and the reason for support. We use this support data to resolve your issue and to better understand the types of challenges our users face. All technical support is handled within NobleProg.

Contact Us

You can exercise any of your rights in relation to your personal data via written notice to us at contact us.

Changes to this policy

We may update this policy periodically by publishing a new version on our website. You should check this page occasionally to ensure you are happy with any changes to this policy and identify clearly any significant changes.

Please refer to Terms of use Dadesktop Public Cloud