Reliable Controls – Canada

About the Customer

Reliable Controls is a Canadian firm that develops intelligent building controllers. They market six products to clients across the globe. Following each annual product refresh, they host anywhere from 20 to 24 online training courses for more than 300 participants. Previously, this meant they had to supply computers preloaded with the necessary software each time. As their company expanded, the steep training expenses led them to seek a solution that would lower costs while also delivering a superior experience for their customers.

How They Discovered DaDesktop

The manager, Nate, came across DaDesktop via a Google search. He recognized it as a cloud desktop purpose-built for training scenarios. He contacted the DaDesktop team, tested the remote training solution on his own, and then selected it as their primary platform for instruction.

What Stands Out to Them

Effortless for everyone

Both instructors and customers truly value using DaDesktop for remote education. There is no software to install, and no technical expertise is required. The trainer simply sets up a virtual classroom and shares a link with the learners. Whether a person is connecting from the US, Brazil, or Africa, they merely select the link and find themselves inside the virtual desktop, all set to begin.

Outstanding instructional features

Learners can view the trainer's screen alongside their own simultaneously, which simplifies comparison and makes following the session straightforward. The instructor sees every student screen at a glance, enabling easy monitoring and guidance. The trainer can take remote command of a student's desktop to offer help at any moment. One participant from Europe remarked that it felt as if "the trainer is sitting right beside us."

Functions around the world

The platform expands effortlessly and operates on a worldwide scale. You can launch a training event in any country right away, or conduct sessions with individuals from several countries at the same time. Participants can be added or removed whenever needed, giving your training approach more adaptability.

Today, DaDesktop ranks among Reliable Controls' most vital collaborators.