Reliable Controls – Canada

About the Customer

Reliable Controls is a Canadian company developing intelligent building controllers. Their six product lines reach customers across the globe. After each product update, they run between 20 and 24 online training events for more than 300 users. In the past, this meant providing computers with the software already set up. As the business expanded, the growing training overhead prompted them to search for a tool that could lower costs while giving clients a smoother experience.

How They Discovered DaDesktop

The manager, Nate, came across DaDesktop during a Google search. He spotted that it was a cloud desktop purpose-built for training. After getting in touch with the DaDesktop team and testing the remote training himself, he chose to make it their primary training platform.

What They Appreciate About It

Effortless for Everyone

Both instructors and learners genuinely enjoy working with DaDesktop for remote training. There’s no software to download and no technical know-how required. The trainer simply creates a virtual classroom and shares a link with the participants. Whether someone is joining from the US, Brazil, or Africa, they just click the link and land inside the virtual desktop, all set to learn.

Powerful Training Tools

Learners can view the trainer’s screen alongside their own at the same time, making it simple to compare and follow along. The trainer can monitor every learner’s screen in one glance, which streamlines supervision and guidance. Taking remote control of a student’s desktop to offer instant help is also built right in. One user from Europe remarked that it feels as though “the trainer is sitting right beside us.”

Built for Global Reach

The platform scales effortlessly and operates worldwide Germany. You can kick off a training session in any country on the spot, or run events with attendees from multiple countries all at once. Adding or removing participants at any moment makes the whole training process far more flexible.

Today, DaDesktop stands as one of Reliable Controls’ most crucial partners.